Product Specialist and Account Manager


Job Ref: #198


Kiona is looking for an enthusiastic, driven product specialist to join their fantastic team. Responsibilities include conducting market research and analyzing trends, performing product demonstrations to staff and customers, gathering feedback, and offering recommendations to the sales team. You may also be tasked with facilitating training sessions, as well as assisting with new product launches.

To be successful as a product specialist, you must have a passion for the products you work with and keep expanding product knowledge. Outstanding product specialists should have a keen eye for spotting market trends, a willingness to inspire clients, and the ability to work both independently and within a team.

The product specialist regularly engages with support technicians and colleagues in engineering, sales, and marketing. Their role is to work with other departments to ensure that a business is truly meeting customer needs.



  • Product & Solution localization, to meet local requirements and expectations.
  • Answering product-related questions politely and addressing queries promptly.
  • Identifying customer needs and recommending appropriate products based on knowledge of products and brand offerings.
  • Collaborating and strategizing with the business and engineering teams.
  • Attending workshops and refresher courses in products, sales, and marketing.
  • Planning and assisting with new product releases and events.
  • Performing product demonstrations for customers, staff, and other stakeholders.
  • Manage user training (on-site, webinars, Teams) for the new user and existing users for new functionality.
  • Provide remote technical support to customers via Teams, phone, and email.
  • Obtaining feedback from clients to improve existing products and recommendations Product stakeholders.

Background and requirements

  • Technical background within Building Automation with strong IT knowledge.
  • Be recognized as 'the go-to person for complex Building Technology system solutions.
  • Experience from the Real Estate (Residential, Commercial, or Industrial), Heating Central / HVAC, or Building Management industry.
  • 3 to 5 years of industry experience
  • Excellent organizational, research, and multitasking abilities.
  • Fluent in Finnish and business proficient in English.
  • A valid driver’s license.



  • An entrepreneurial mindset: Self-starter, agile, flexible.
  • Service-minded and solutions orientated.
  • An Extrovert, with excellent communication and teamwork skills.
  • Knowledgeable and curious, in the field of building management and energy efficiency.



Since the early 2000´s the goal has been helping companies reduce their energy consumption and product losses. More is achieved when you collaborate so Egain IWMAC, Cebyc and Moldeo joined forces, creating one Kiona in 2020.

Kiona may be a technology group, but first and foremost they are problem-solvers. They see it as their mission to make a world a little better than today because they know that they have to play their part. Kiona´s goal is to stop all unnecessary energy usage and CO2 emissions in buildings. They dedicate themselves to developing easy-to-use technology that puts the customer in control, gives the customer the information they need and measures to empower change.

Buildings account for 41% of the world´s energy consumption and 36% of greenhouse gases. Let´s change that.

Learn more about Kiona here:

Apply Now:

Tommi Toivonen

Reach out to  Tommi Toivonen


+358 (0) 9 7515 4111

English | Finnish

Related Jobs:

Senior System Developer – Cloud

System Developer – XT app

Senior System Developer – XT app