Intelligent Employment are recruiting a Customer Service Representative for an international oil company. Our client is a producer of industrial lubricants and require a Customer Service Representative to join its team in the UK. You should have customer service related environments experience.  

Customer Service Representative description: 

Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered. Proactively maintains an ongoing relationship with key customers, Operations and sales staff.

Uses knowledge of customers, product availability, sales territories, in order to provide a key communications link to the customer.

Customer Service Representative Key Accountabilities:

  • Records and processes orders and/or inquiries received by mail, telephone and EDI
  • Provides pricing, availability, and schedule information within established guidelines.
  • Suggests additional and/or alternative products or services to meet customer needs.
  • Checks credit limitation and confirms orders.
  • Researches and obtains resolution of a variety of highly complex customer complaints and issues.
  • Serves as communication link between customers and the rest of the organisation to assure responsiveness.
  • Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
  • Provides guidance and assistance to new or less experienced staff.
  • May conduct training for entry-level representatives.

Customer Service Qualifications & Education:

  • Degree in Economics, Communication and Social Sciences;

Customer Service Representative Skills/Experience/Knowledge:

  • Strong Customer Centric attitude;
  • At least 3 years of experience in CS and strictly related fields;
  • High Knowledge of 3 EU languages English and (Polish, German, French, Spanish, Portuguese, Turkish and Dutch);
  • Experience in Customer Service related environments; sales/marketing background is a plus;
  • Governing balance between customer experience and lean processes;
  • Professional grounding combined with superior people skills;
  • Good operational knowledge of SAP, SFA and CRM tools;
  • To provide customers timely information concerning the status of the order;